What to do if you have not received your Games Collection

If you have donated £35 or more but NOT received your Games Collection, PLEASE DO NOT WORRY! Everyone who has donated £35 WILL get the games (even if we have to manually send you a set)!

Please do not open a dispute or request a refund in Paypal or Stripe. This costs us extra money in fees and should only be used if the donation has been made in error.

If you do not have your games yet, here’s what to do:

1. Check your spam and junk folders and promotions category in your mailbox. The email with game keys will be sent from 'noreply@tiltify.com'. Loads of people find this quickly solves the problem!

2. Check any other email addresses you have (and their spam folders too) - you’ll be surprised how many people each year use an alternative email address by mistake (or maybe your Tiltify account is with an old email address).

3. If the above doesn’t work, you can instead access the game codes via your Tiltify account. Simply login to Tiltify, go to ‘My Account’, then ‘Transactions’ and then click on the relevant donation (the one for £35 or more) - and the game codes will show up to the right of the screen.

   In 2024, 99% of cases of donors not receiving games were solved by one of the above steps!

4. If none of these work, please email us at contact@jinglejam.co.uk saying you donated £35 or more but did not get the games, and confirm the email address you used (Stripe/Paypal screenshots are welcome but not essential). We will check in the system for you, and assuming it’s all correct, we will send you a set of codes manually.

Thank you for supporting Jingle Jam and for working with us to sort out your copy of the 2025 Games Collection!